Absolute satisfaction guarantee
Gray Duck Digital want’s you to feel absolutely confident in choosing us for your new website.
To achieve that goal, we have a few policies to protect you.
First, we offer a money-back guarantee on all our work. While there are limitations on exactly what’s covered (ie. You can’t say you always hated your website years from now and expect a full refund), we really do want to be sure you walk away happy. We will never charge you anything for a design you are not satisfied with. We will always work with you to find a fair resolution to any issues that may arise in the future.
Second, we generally do work on a quoted-price basis. This means that we will attempt to define your project to a reasonable degree, quote a price, and stick to it. We will never charge more than we quote, unless the scope of the project grows – in which case, we will discuss the change before doing the work. We know that most of our customers have no idea how long a particular task will take, so we don’t think it’s fair to charge an hourly rate.
Finally, most of our work is done on a month-to-month basis. This means that regardless of any possible issue or disagreement, you are never committed to more than one month of service. We would rather find a resolution where we can keep your business – but if we can’t satisfy you, you can always walk away. Any IP not explicitly transferred to you remains ours, while anything you need to maintain your business (such as new domain names, etc) will remain yours and be transferred to you if we have possession.